Itoro Ibok

IT Support Specialist

Port Harcourt, Nigeria

Summary

Support Specialist with hands-on experience supporting enterprise users across office environments. Skilled in maintaining end-user systems, supporting Microsoft 365, managing user access control, CCTV system, and resolving hardware, software, and network issues. I handle tickets within SLA, document fixes, and support security controls, IT assets, and vendors.

Experience

IT Support Specialist Intern · SLB (Schlumberger)

January 2025 — April 2026

Provided IT support to over 500 enterprise users.
Resolved incidents and service requests within SLA using ticketing tools.
Delivered onsite and remote troubleshooting for hardware, software, and network issues.
Assisted in setup, basic troubleshooting and monitoring of CCTV systems.
Supported with access control installation.
Assisted with monitoring and basic support of network devices.
Performed routine system updates and preventive maintenance.
Set up laptops, peripherals, and user environments for new and existing staff.
Documented recurring issues, root causes, and resolution steps.
Managed IT assets and inventory.
Supported Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint.

IT Support Intern · Port Harcourt Electricity Distribution (N.Y.S.C)

November 2023 — October 2024

Provided daily IT support to office users across departments.
Troubleshot hardware, software, and connectivity issues.
Monitored IT infrastructure availability and escalated issues as required.
Maintained IT asset registers and system documentation.
Supported internal business applications and reporting systems.
Collaborated with analytics teams to produce operational reports using Oracle SQL.
Assisted with implementation of internal IT policies and procedures.

Education

Higher National Diploma (HND) in Computer Science · Delta State Polytechnic, Otefe-Oghara

2020 — 2022

Delta State, Nigeria

National Diploma (ND) in Computer Science · Delta State Polytechnic, Otefe-Oghara

2017 — 2019

Delta State, Nigeria

Skills

End-user support (onsite and remote) · Windows OS installation, configuration, and troubleshooting · Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) · Hardware and peripheral troubleshooting · Networking (LAN/WAN, connectivity issues) · Access control systems support · CCTV systems monitoring and basic troubleshooting · Ticketing systems and incident tracking · IT asset management and documentation · Oracle SQL (basic reporting) · Communication · Problem solving · Customer support · Team collaboration · Attention to detail · Time and task management

Itoro Ibok

Summary

Experience

IT Support Specialist Intern · SLB (Schlumberger)

IT Support Intern · Port Harcourt Electricity Distribution (N.Y.S.C)

Education

Higher National Diploma (HND) in Computer Science · Delta State Polytechnic, Otefe-Oghara

National Diploma (ND) in Computer Science · Delta State Polytechnic, Otefe-Oghara

Skills

Projects

Google IT Support Professional Certificate

Google Data Analytics Professional Certificate

Cisco Networking Training